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Water Meter Replacement Program 

The Region of Peel is conducting a Water Meter Replacement Program starting April 10th, 2018. The purpose of the program is to replace outdated meters that have been in service for twenty years or more, with new meters equipped with a reading device. To conduct this work, the Region has contracted Neptune Technology Group Canada Ltd.
Program details:
  •       This is a mandatory replacement program in accordance with Regional By-Law 6-2017
  •        You will not be billed for the meter replacement
  •        Appointments are available Monday to Friday from 8:00 a.m. and 8:00 p.m. and Saturday from 9:00 a.m. and 6:00 p.m.
  •        The meter replacement typically takes one hour or less
  •        An adult of at least 18 years of age must be home at the time of the installation

Please contact Neptune to schedule an appointment to have your meter replaced:

Step 1 There are two ways you may book an appointment;
a)         Book online today at peel.watermeterappt.com
b)         All you need to get started is your reference number. Conveniently book your appointment online from your PC, tablet or smart phone. Start by entering your reference number which is located directly below your address. Instantly view available appointments and book your preferred time slot, a confirmation will be provided and your appointment details may be emailed to you.
c)         Call 905-542-0666 or toll-free at 1-800-667-4387
Operators are available from 8:00 a.m. to 8:00 p.m. Monday to Thursday; and 8:00 a.m. to 6:00 p.m. on Friday. If you call after hours, please leave your name, address, home and work telephone numbers, as well as the preferred date and time for your appointment on the voicemail system.
Step 2 Before your appointment;-
a)         Check your main water shut-off valve to make sure it is working properly. Note any leaks in the plumbing.
b)         Please ensure your water meter is accessible (it is typically located in your basement). Please ensure to remove any obstacle such as: paneling, drywall, sinks, vanities and wall studs before Neptune’s arrival.
Step 3 A uniformed, ID carrying Neptune Water Meter Installer will conduct the meter replacement. At no point will a Neptune employee ask to see your hot water tank, water filtration system or conduct water testing. Please ensure to view this identification before permitting entry.
If you do not book an appointment, Neptune’s technicians will canvass your home to find an appropriate time to change your meter.

Permanent link to this article: http://www.georgecarlson.ca/water-meter-replacement-program/